Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 30 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
2. 2.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
4. 4.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
5. 5.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
6. 6.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) side talk during a call (d) saying bye before ending
9. 9.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
11. 11.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) camera at the ceiling (d) calling late at night
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
14. 14.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) camera at eye level (d) saying your name first
16. 16.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) eating while on a call (d) saying bye before ending
17. 17.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) muting when not talking (d) side talk during a call
19. 19.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
20. 20.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) eating while on a call (d) camera at the ceiling
21. 21.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) “Is this a good time?” (d) saying your name first
22. 22.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) “Is this a good time?” (d) speaking clearly
26. 26.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
27. 27.True or false: “saying your name first” shows good call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) shouting into the phone (d) hanging up without bye
30. 30.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) calling late at night
31. 31.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
33. 33.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) calling late at night (d) side talk during a call
36. 36.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
38. 38.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) muting when not talking (d) camera at the ceiling

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