Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 292 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
3. 3.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
4. 4.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
5. 5.True or false: “camera at eye level” shows good call manners. (a) True (b) False
6. 6.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
9. 9.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) saying bye before ending (d) eating while on a call
10. 10.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) a quiet place for calls (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) side talk during a call (d) a quiet place for calls
13. 13.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) saying your name first (d) saying bye before ending
14. 14.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
15. 15.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) shouting into the phone (d) camera at the ceiling
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
18. 18.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) side talk during a call (d) saying your name first
19. 19.True or false: “side talk during a call” shows good call manners. (a) False (b) True
20. 20.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) muting when not talking (d) shouting into the phone
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) “Is this a good time?” (d) camera at the ceiling
25. 25.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) speaking clearly (d) eating while on a call
26. 26.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
27. 27.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) loud TV behind you (d) camera at eye level
29. 29.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
31. 31.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) camera at the ceiling (d) shouting into the phone
33. 33.True or false: “calling late at night” shows poor call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) loud TV behind you (d) shouting into the phone
36. 36.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) speaking clearly (d) hanging up without bye
38. 38.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

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