Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 293 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) saying your name first (d) a quiet place for calls
2. 2.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
4. 4.True or false: “side talk during a call” shows good call manners. (a) True (b) False
5. 5.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) shouting into the phone (d) saying your name first
6. 6.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) a quiet place for calls (d) camera at eye level
8. 8.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) camera at the ceiling (d) calling late at night
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
10. 10.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) calling late at night (d) saying your name first
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
13. 13.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
15. 15.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) side talk during a call (d) saying bye before ending
16. 16.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) loud TV behind you (d) saying bye before ending
19. 19.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
21. 21.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) speaking clearly (d) hanging up without bye
22. 22.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
23. 23.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
24. 24.True or false: “speaking clearly” shows good call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) calling late at night (d) side talk during a call
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) a quiet place for calls (d) loud TV behind you
28. 28.True or false: “saying your name first” shows good call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) “Is this a good time?” (d) a quiet place for calls
30. 30.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) hanging up without bye (d) camera at the ceiling
32. 32.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) a quiet place for calls (d) loud TV behind you
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) calling late at night
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) speaking clearly (d) camera at eye level
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) loud TV behind you (d) speaking clearly
38. 38.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) camera at eye level (d) side talk during a call
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) camera at the ceiling (d) calling late at night

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