Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 294 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
4. 4.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
5. 5.True or false: “saying your name first” shows good call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
10. 10.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
11. 11.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) saying your name first (d) eating while on a call
12. 12.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) shouting into the phone (d) loud TV behind you
13. 13.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) “Is this a good time?” (d) speaking clearly
14. 14.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) saying your name first (d) calling late at night
18. 18.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) a quiet place for calls (d) muting when not talking
19. 19.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
20. 20.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) camera at the ceiling (d) saying bye before ending
21. 21.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
22. 22.True or false: “eating while on a call” shows good call manners. (a) True (b) False
23. 23.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
24. 24.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) a quiet place for calls
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) muting when not talking (d) eating while on a call
30. 30.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) calling late at night (d) camera at eye level
33. 33.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
35. 35.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
36. 36.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
37. 37.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) “Is this a good time?” (d) muting when not talking
38. 38.True or false: “speaking clearly” shows good call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) saying your name first (d) “Is this a good time?”
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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