Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 295 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) hanging up without bye (d) speaking clearly
2. 2.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) eating while on a call (d) a quiet place for calls
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) saying bye before ending (d) saying your name first
4. 4.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at eye level (d) camera at the ceiling
5. 5.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) saying your name first (d) eating while on a call
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
10. 10.True or false: “saying your name first” shows good call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
12. 12.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
13. 13.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
16. 16.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) shouting into the phone
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) saying bye before ending (d) “Is this a good time?”
18. 18.📞 Which of these shows poor call manners? (a) camera at eye level (b) side talk during a call (c) a quiet place for calls (d) “Is this a good time?”
19. 19.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
20. 20.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) shouting into the phone (d) hanging up without bye
23. 23.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
24. 24.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
26. 26.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
27. 27.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) saying bye before ending (d) a quiet place for calls
28. 28.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) saying your name first
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) camera at the ceiling
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
32. 32.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
33. 33.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
35. 35.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) hanging up without bye (d) camera at eye level
38. 38.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
39. 39.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) loud TV behind you (d) saying bye before ending

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