Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 296 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) hanging up without bye (d) side talk during a call
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) hanging up without bye (d) camera at eye level
3. 3.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
4. 4.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) eating while on a call (d) saying bye before ending
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
7. 7.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
8. 8.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) camera at the ceiling (d) saying bye before ending
11. 11.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) saying bye before ending
13. 13.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) loud TV behind you (d) muting when not talking
15. 15.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) speaking clearly (d) “Is this a good time?”
16. 16.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
19. 19.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) side talk during a call (d) muting when not talking
20. 20.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
24. 24.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) saying bye before ending (d) camera at the ceiling
25. 25.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) loud TV behind you (d) speaking clearly
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) loud TV behind you (d) shouting into the phone
28. 28.True or false: “saying your name first” shows good call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) side talk during a call (d) shouting into the phone
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) eating while on a call (d) saying your name first
31. 31.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
32. 32.True or false: “calling late at night” shows good call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
35. 35.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
36. 36.📞 Which of these shows good call manners? (a) a quiet place for calls (b) loud TV behind you (c) camera at the ceiling (d) shouting into the phone
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) a quiet place for calls (d) saying bye before ending
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) calling late at night (d) “Is this a good time?”
39. 39.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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