Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 297 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) loud TV behind you (d) eating while on a call
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) camera at the ceiling (d) camera at eye level
3. 3.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
4. 4.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) calling late at night (d) hanging up without bye
5. 5.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) muting when not talking (d) camera at the ceiling
6. 6.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
8. 8.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying bye before ending (d) shouting into the phone
13. 13.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
14. 14.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) loud TV behind you (d) a quiet place for calls
16. 16.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
17. 17.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
18. 18.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) side talk during a call (d) saying your name first
19. 19.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) side talk during a call (d) shouting into the phone
20. 20.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) camera at eye level (d) muting when not talking
21. 21.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) calling late at night (d) saying your name first
22. 22.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) “Is this a good time?” (d) saying bye before ending
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
25. 25.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) saying bye before ending (d) side talk during a call
26. 26.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
27. 27.True or false: “saying your name first” shows poor call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
29. 29.📞 Which of these shows poor call manners? (a) hanging up without bye (b) a quiet place for calls (c) saying your name first (d) camera at eye level
30. 30.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
31. 31.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) camera at eye level (d) a quiet place for calls
33. 33.True or false: “speaking clearly” shows good call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
36. 36.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.📞 Which of these shows good call manners? (a) saying bye before ending (b) hanging up without bye (c) camera at the ceiling (d) eating while on a call
40. 40.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners

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