Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 298 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) camera at eye level (d) hanging up without bye
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
3. 3.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
4. 4.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
5. 5.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) loud TV behind you (d) speaking clearly
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
9. 9.True or false: “calling late at night” shows poor call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) shouting into the phone (d) eating while on a call
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) speaking clearly (d) “Is this a good time?”
14. 14.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
15. 15.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
16. 16.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) side talk during a call (c) saying your name first (d) a quiet place for calls
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
18. 18.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) camera at eye level (d) muting when not talking
20. 20.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
21. 21.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) loud TV behind you (d) a quiet place for calls
22. 22.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
27. 27.True or false: “speaking clearly” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
29. 29.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
30. 30.True or false: “camera at eye level” shows good call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) calling late at night (d) muting when not talking
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) loud TV behind you (d) a quiet place for calls
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
36. 36.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) speaking clearly (d) camera at the ceiling
39. 39.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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