Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 299 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
2. 2.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) speaking clearly (d) side talk during a call
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) hanging up without bye (d) muting when not talking
5. 5.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) saying bye before ending (d) shouting into the phone
6. 6.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) saying your name first (d) muting when not talking
9. 9.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) loud TV behind you (d) saying bye before ending
11. 11.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
13. 13.📞 Which of these shows poor call manners? (a) calling late at night (b) saying your name first (c) “Is this a good time?” (d) camera at eye level
14. 14.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) camera at eye level (d) “Is this a good time?”
15. 15.📞 Which of these shows good call manners? (a) loud TV behind you (b) a quiet place for calls (c) eating while on a call (d) shouting into the phone
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) camera at eye level (d) hanging up without bye
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
20. 20.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) shouting into the phone (d) camera at the ceiling
24. 24.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
25. 25.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
28. 28.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) camera at eye level (d) calling late at night
29. 29.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
30. 30.True or false: “camera at eye level” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) hanging up without bye (d) side talk during a call
32. 32.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
33. 33.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
35. 35.True or false: “calling late at night” shows good call manners. (a) False (b) True
36. 36.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) a quiet place for calls (d) “Is this a good time?”
39. 39.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
40. 40.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False

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