Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 300 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
2. 2.True or false: “saying your name first” shows good call manners. (a) True (b) False
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
6. 6.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) hanging up without bye (d) eating while on a call
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
11. 11.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
12. 12.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) calling late at night (d) eating while on a call
13. 13.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
16. 16.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
18. 18.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) camera at the ceiling (d) saying bye before ending
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
24. 24.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) camera at the ceiling (d) camera at eye level
25. 25.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
26. 26.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
27. 27.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) camera at the ceiling
30. 30.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
31. 31.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) saying bye before ending (d) muting when not talking
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying bye before ending (c) muting when not talking (d) speaking clearly
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) a quiet place for calls (d) loud TV behind you
39. 39.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) hanging up without bye
40. 40.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False

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