Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 4 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
2. 2.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
3. 3.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
4. 4.True or false: “saying your name first” shows good call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
8. 8.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
9. 9.True or false: “camera at eye level” shows good call manners. (a) False (b) True
10. 10.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) calling late at night
11. 11.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) hanging up without bye (d) camera at eye level
14. 14.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) saying bye before ending (d) a quiet place for calls
15. 15.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) side talk during a call (d) shouting into the phone
17. 17.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) hanging up without bye (d) saying your name first
19. 19.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) “Is this a good time?” (d) saying your name first
22. 22.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
23. 23.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
24. 24.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) “Is this a good time?” (d) side talk during a call
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
28. 28.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) camera at eye level (d) “Is this a good time?”
29. 29.True or false: “eating while on a call” shows good call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) shouting into the phone (d) saying bye before ending
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
32. 32.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
33. 33.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
34. 34.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) saying bye before ending (d) muting when not talking
35. 35.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
36. 36.True or false: “side talk during a call” shows good call manners. (a) False (b) True
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) speaking clearly
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) hanging up without bye (d) “Is this a good time?”
39. 39.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) eating while on a call (d) hanging up without bye
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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