Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 31 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
3. 3.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) loud TV behind you (d) saying your name first
4. 4.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
5. 5.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) “Is this a good time?” (d) shouting into the phone
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) a quiet place for calls (d) eating while on a call
8. 8.True or false: “eating while on a call” shows good call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) camera at eye level
10. 10.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) loud TV behind you (d) camera at eye level
12. 12.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
14. 14.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
15. 15.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
16. 16.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) calling late at night (d) “Is this a good time?”
17. 17.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
18. 18.True or false: “saying your name first” shows good call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) side talk during a call (d) camera at the ceiling
20. 20.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) eating while on a call (d) shouting into the phone
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) saying your name first (d) eating while on a call
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
25. 25.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) “Is this a good time?”
27. 27.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) saying bye before ending (d) muting when not talking
28. 28.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
31. 31.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) saying bye before ending
32. 32.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
38. 38.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) loud TV behind you (d) eating while on a call
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

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