Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 301 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) speaking clearly (d) muting when not talking
2. 2.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
3. 3.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
4. 4.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
5. 5.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
6. 6.True or false: “muting when not talking” shows good call manners. (a) True (b) False
7. 7.True or false: “saying your name first” shows poor call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) saying your name first (d) shouting into the phone
9. 9.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
10. 10.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) loud TV behind you (d) eating while on a call
11. 11.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
15. 15.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) camera at eye level (d) speaking clearly
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
17. 17.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) eating while on a call (d) muting when not talking
19. 19.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
21. 21.True or false: “camera at eye level” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
24. 24.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) camera at the ceiling (d) saying bye before ending
26. 26.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) muting when not talking (d) loud TV behind you
27. 27.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) eating while on a call
30. 30.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) muting when not talking (d) “Is this a good time?”
31. 31.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) eating while on a call (d) speaking clearly
32. 32.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) shouting into the phone
33. 33.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
34. 34.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) hanging up without bye (d) camera at eye level
35. 35.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
36. 36.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) muting when not talking (d) side talk during a call
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

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