Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 302 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) “Is this a good time?” (d) saying bye before ending
2. 2.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
4. 4.📞 Which of these shows poor call manners? (a) side talk during a call (b) speaking clearly (c) saying bye before ending (d) saying your name first
5. 5.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) speaking clearly (d) side talk during a call
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) muting when not talking (d) saying bye before ending
7. 7.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) a quiet place for calls (d) shouting into the phone
8. 8.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) calling late at night
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
11. 11.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) “Is this a good time?” (d) calling late at night
13. 13.📞 Which of these shows poor call manners? (a) camera at eye level (b) shouting into the phone (c) muting when not talking (d) a quiet place for calls
14. 14.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) saying bye before ending (d) calling late at night
16. 16.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) “Is this a good time?”
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
19. 19.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
20. 20.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) saying your name first (d) saying bye before ending
22. 22.True or false: “camera at eye level” shows good call manners. (a) True (b) False
23. 23.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) camera at the ceiling
24. 24.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
25. 25.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) camera at the ceiling (d) camera at eye level
26. 26.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) loud TV behind you (d) saying bye before ending
27. 27.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
28. 28.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) speaking clearly (d) side talk during a call
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) a quiet place for calls (d) hanging up without bye
33. 33.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
34. 34.True or false: “saying your name first” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) “Is this a good time?” (c) camera at the ceiling (d) loud TV behind you
36. 36.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
39. 39.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
40. 40.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) side talk during a call (d) saying bye before ending

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