Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 303 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) speaking clearly (d) loud TV behind you
2. 2.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
3. 3.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
4. 4.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) saying your name first (d) side talk during a call
5. 5.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
8. 8.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
9. 9.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
10. 10.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) eating while on a call (d) speaking clearly
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) “Is this a good time?”
14. 14.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) shouting into the phone (d) eating while on a call
15. 15.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) shouting into the phone (d) eating while on a call
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
19. 19.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) camera at the ceiling (d) saying your name first
20. 20.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) shouting into the phone
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
24. 24.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
25. 25.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) hanging up without bye (d) “Is this a good time?”
27. 27.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) side talk during a call (d) eating while on a call
28. 28.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
29. 29.True or false: “camera at eye level” shows good call manners. (a) False (b) True
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) camera at eye level (d) side talk during a call
31. 31.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
32. 32.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) calling late at night (d) speaking clearly
36. 36.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) a quiet place for calls (d) hanging up without bye
38. 38.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) eating while on a call
39. 39.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
40. 40.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999

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