Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 304 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) “Is this a good time?” (d) hanging up without bye
2. 2.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) saying your name first (d) calling late at night
5. 5.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) hanging up without bye (d) camera at the ceiling
6. 6.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) camera at eye level (d) shouting into the phone
7. 7.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) camera at the ceiling (d) camera at eye level
8. 8.True or false: “camera at eye level” shows good call manners. (a) True (b) False
9. 9.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
12. 12.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
17. 17.True or false: “calling late at night” shows good call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) side talk during a call (d) camera at eye level
19. 19.📞 Which of these shows poor call manners? (a) side talk during a call (b) speaking clearly (c) saying your name first (d) saying bye before ending
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) muting when not talking (d) loud TV behind you
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
23. 23.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) hanging up without bye (d) saying your name first
26. 26.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
27. 27.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
28. 28.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) camera at the ceiling
29. 29.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
30. 30.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
31. 31.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) shouting into the phone (d) camera at the ceiling
33. 33.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
35. 35.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
36. 36.True or false: “calling late at night” shows poor call manners. (a) True (b) False
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
38. 38.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
39. 39.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
40. 40.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) muting when not talking

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