Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 305 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
2. 2.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) camera at the ceiling (d) side talk during a call
3. 3.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
4. 4.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) saying bye before ending (d) camera at the ceiling
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying your name first (c) camera at the ceiling (d) eating while on a call
10. 10.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) a quiet place for calls (d) “Is this a good time?”
11. 11.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) side talk during a call (d) “Is this a good time?”
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
17. 17.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
18. 18.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) camera at eye level (d) eating while on a call
19. 19.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) calling late at night (d) camera at the ceiling
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
22. 22.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) “Is this a good time?” (d) calling late at night
23. 23.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
24. 24.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) camera at the ceiling (d) muting when not talking
25. 25.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying bye before ending (d) muting when not talking
26. 26.True or false: “camera at eye level” shows good call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) muting when not talking (d) camera at eye level
31. 31.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
32. 32.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
39. 39.True or false: “calling late at night” shows poor call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners

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