Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 306 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
3. 3.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) muting when not talking (d) saying your name first
4. 4.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) muting when not talking (d) speaking clearly
5. 5.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) eating while on a call
6. 6.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) side talk during a call (d) speaking clearly
7. 7.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
10. 10.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) calling late at night (d) eating while on a call
12. 12.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
13. 13.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) shouting into the phone
14. 14.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
17. 17.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
18. 18.True or false: “saying your name first” shows good call manners. (a) False (b) True
19. 19.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
20. 20.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
21. 21.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) side talk during a call (d) saying your name first
22. 22.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) eating while on a call
23. 23.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
24. 24.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
25. 25.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) shouting into the phone
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
27. 27.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) eating while on a call (d) camera at the ceiling
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) a quiet place for calls (d) loud TV behind you
31. 31.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
33. 33.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) hanging up without bye (d) shouting into the phone
37. 37.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) side talk during a call (d) eating while on a call
39. 39.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
40. 40.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) camera at eye level (d) shouting into the phone

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