Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 307 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
5. 5.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
6. 6.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) shouting into the phone (d) speaking clearly
7. 7.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) saying bye before ending
11. 11.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
12. 12.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
16. 16.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) “Is this a good time?”
17. 17.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) camera at eye level (d) eating while on a call
20. 20.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows good call manners? (a) saying bye before ending (b) shouting into the phone (c) hanging up without bye (d) loud TV behind you
22. 22.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
23. 23.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) speaking clearly (d) saying your name first
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) shouting into the phone (d) camera at eye level
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) a quiet place for calls (d) hanging up without bye
26. 26.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) a quiet place for calls (d) “Is this a good time?”
28. 28.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
29. 29.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
31. 31.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) side talk during a call
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) calling late at night (d) eating while on a call
33. 33.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) eating while on a call (d) hanging up without bye
34. 34.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) muting when not talking
35. 35.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) calling late at night (d) speaking clearly
36. 36.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
37. 37.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
38. 38.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
39. 39.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) “Is this a good time?” (d) camera at the ceiling

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