Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 308 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
3. 3.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
4. 4.True or false: “calling late at night” shows good call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) camera at eye level (d) “Is this a good time?”
6. 6.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) calling late at night (d) camera at eye level
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) “Is this a good time?” (d) side talk during a call
8. 8.True or false: “saying your name first” shows good call manners. (a) True (b) False
9. 9.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) camera at the ceiling
10. 10.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
12. 12.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) camera at the ceiling (d) saying your name first
14. 14.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) camera at eye level (d) hanging up without bye
15. 15.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
18. 18.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) eating while on a call
23. 23.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) calling late at night (d) speaking clearly
24. 24.True or false: “muting when not talking” shows good call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
26. 26.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
28. 28.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
29. 29.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) muting when not talking (d) a quiet place for calls
30. 30.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) muting when not talking (d) camera at eye level
31. 31.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) shouting into the phone
32. 32.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) muting when not talking
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
36. 36.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) saying your name first (d) camera at the ceiling
38. 38.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
39. 39.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

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