Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 309 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) “Is this a good time?” (d) eating while on a call
2. 2.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
6. 6.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) a quiet place for calls (d) calling late at night
8. 8.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
9. 9.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
10. 10.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) camera at the ceiling (d) a quiet place for calls
12. 12.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) hanging up without bye (d) muting when not talking
14. 14.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) a quiet place for calls (d) saying your name first
16. 16.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) camera at the ceiling (d) loud TV behind you
17. 17.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) shouting into the phone (d) camera at the ceiling
18. 18.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
19. 19.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
30. 30.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) saying your name first (d) “Is this a good time?”
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) speaking clearly (d) shouting into the phone
33. 33.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) side talk during a call (d) a quiet place for calls
35. 35.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
36. 36.True or false: “speaking clearly” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) saying your name first (d) calling late at night
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) muting when not talking (d) speaking clearly
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) shouting into the phone (d) loud TV behind you

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