Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 32 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) speaking clearly (d) calling late at night
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) side talk during a call (d) saying your name first
5. 5.True or false: “calling late at night” shows good call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) side talk during a call
9. 9.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
10. 10.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
11. 11.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
12. 12.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.True or false: “calling late at night” shows poor call manners. (a) False (b) True
16. 16.📞 Which of these shows poor call manners? (a) calling late at night (b) camera at eye level (c) “Is this a good time?” (d) a quiet place for calls
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) speaking clearly (d) saying bye before ending
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) loud TV behind you (d) saying your name first
22. 22.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) speaking clearly (d) calling late at night
24. 24.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) eating while on a call (d) “Is this a good time?”
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
26. 26.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
27. 27.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
29. 29.True or false: “saying your name first” shows good call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) camera at the ceiling (d) “Is this a good time?”
31. 31.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
32. 32.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) camera at eye level (d) loud TV behind you
34. 34.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) muting when not talking (d) loud TV behind you
35. 35.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
36. 36.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
40. 40.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners

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