Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 312 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) loud TV behind you (d) side talk during a call
2. 2.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) a quiet place for calls (d) side talk during a call
3. 3.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
6. 6.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) shouting into the phone (d) side talk during a call
9. 9.True or false: “saying your name first” shows poor call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) saying bye before ending (d) speaking clearly
14. 14.True or false: “speaking clearly” shows good call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
18. 18.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) shouting into the phone (d) eating while on a call
21. 21.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
23. 23.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) side talk during a call (d) a quiet place for calls
25. 25.True or false: “side talk during a call” shows good call manners. (a) True (b) False
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) camera at eye level (d) loud TV behind you
28. 28.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) eating while on a call (d) loud TV behind you
30. 30.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
33. 33.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
34. 34.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) hanging up without bye (d) a quiet place for calls
35. 35.True or false: “eating while on a call” shows good call manners. (a) True (b) False
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
37. 37.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) muting when not talking (d) camera at eye level
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) loud TV behind you (d) calling late at night

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students