Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 313 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
2. 2.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
4. 4.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
5. 5.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
6. 6.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) side talk during a call (d) speaking clearly
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.True or false: “saying your name first” shows good call manners. (a) True (b) False
14. 14.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) hanging up without bye (d) shouting into the phone
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
17. 17.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
20. 20.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
22. 22.True or false: “calling late at night” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) muting when not talking (d) shouting into the phone
24. 24.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) hanging up without bye (d) loud TV behind you
25. 25.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) speaking clearly (d) hanging up without bye
27. 27.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
28. 28.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) saying bye before ending (d) camera at the ceiling
30. 30.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
31. 31.📞 Which of these shows good call manners? (a) speaking clearly (b) loud TV behind you (c) side talk during a call (d) hanging up without bye
32. 32.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
33. 33.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) a quiet place for calls (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) saying your name first (d) speaking clearly
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) loud TV behind you
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
38. 38.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
39. 39.True or false: “side talk during a call” shows good call manners. (a) False (b) True
40. 40.📞 Which of these shows good call manners? (a) saying your name first (b) camera at the ceiling (c) shouting into the phone (d) eating while on a call

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