Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 314 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) “Is this a good time?”
2. 2.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) “Is this a good time?” (d) muting when not talking
3. 3.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
4. 4.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
5. 5.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) shouting into the phone (d) side talk during a call
6. 6.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
7. 7.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) calling late at night (d) saying bye before ending
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
13. 13.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
14. 14.True or false: “saying your name first” shows poor call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) eating while on a call (d) loud TV behind you
16. 16.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
17. 17.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
19. 19.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
21. 21.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
24. 24.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
25. 25.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) a quiet place for calls (d) hanging up without bye
26. 26.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) muting when not talking (d) side talk during a call
28. 28.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) hanging up without bye (d) camera at the ceiling
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
32. 32.True or false: “calling late at night” shows good call manners. (a) False (b) True
33. 33.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) saying bye before ending
35. 35.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
39. 39.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
40. 40.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners

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