Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 315 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
2. 2.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
3. 3.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
4. 4.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) eating while on a call (d) muting when not talking
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) a quiet place for calls
7. 7.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
9. 9.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
14. 14.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
15. 15.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) saying bye before ending
20. 20.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) “Is this a good time?” (d) loud TV behind you
21. 21.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) “Is this a good time?” (d) camera at the ceiling
23. 23.True or false: “eating while on a call” shows good call manners. (a) False (b) True
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
25. 25.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) speaking clearly (d) “Is this a good time?”
26. 26.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) “Is this a good time?” (d) muting when not talking
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) speaking clearly (d) camera at eye level
30. 30.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) hanging up without bye (d) eating while on a call
32. 32.True or false: “saying your name first” shows poor call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) saying bye before ending (d) saying your name first
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
35. 35.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
36. 36.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) saying your name first (d) eating while on a call
38. 38.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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