Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 316 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
5. 5.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
7. 7.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) saying bye before ending (d) saying your name first
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) saying bye before ending (d) saying your name first
10. 10.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
11. 11.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) saying your name first (d) a quiet place for calls
12. 12.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) eating while on a call (d) saying your name first
14. 14.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) “Is this a good time?”
16. 16.True or false: “eating while on a call” shows good call manners. (a) False (b) True
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
18. 18.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) eating while on a call (d) shouting into the phone
20. 20.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
21. 21.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) hanging up without bye (d) eating while on a call
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) shouting into the phone (d) speaking clearly
23. 23.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
24. 24.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) shouting into the phone (d) speaking clearly
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) speaking clearly (d) calling late at night
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) loud TV behind you (d) calling late at night
33. 33.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
35. 35.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) a quiet place for calls (d) loud TV behind you
36. 36.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
37. 37.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
38. 38.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
39. 39.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) eating while on a call (d) speaking clearly

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