Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 317 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
3. 3.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
6. 6.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
7. 7.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
8. 8.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) eating while on a call (d) shouting into the phone
10. 10.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) hanging up without bye (d) eating while on a call
11. 11.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) side talk during a call (d) eating while on a call
12. 12.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
14. 14.True or false: “speaking clearly” shows good call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) eating while on a call (d) calling late at night
16. 16.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) saying your name first (d) shouting into the phone
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) calling late at night (d) “Is this a good time?”
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) “Is this a good time?” (d) speaking clearly
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) hanging up without bye (d) saying bye before ending
21. 21.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
23. 23.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) a quiet place for calls (d) saying bye before ending
25. 25.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) muting when not talking
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
27. 27.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) saying bye before ending (d) saying your name first
28. 28.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) muting when not talking (d) speaking clearly
29. 29.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) muting when not talking (d) “Is this a good time?”
31. 31.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
32. 32.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) hanging up without bye (d) camera at the ceiling
33. 33.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
35. 35.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
36. 36.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
37. 37.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
40. 40.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True

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