Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 318 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) saying bye before ending (d) calling late at night
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
6. 6.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) saying your name first (d) calling late at night
7. 7.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
8. 8.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
10. 10.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
11. 11.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) muting when not talking (d) a quiet place for calls
12. 12.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) side talk during a call (d) eating while on a call
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
15. 15.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) saying your name first (d) camera at the ceiling
16. 16.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) muting when not talking (d) eating while on a call
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) speaking clearly (d) saying bye before ending
19. 19.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
20. 20.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
21. 21.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
22. 22.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
23. 23.True or false: “muting when not talking” shows good call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
25. 25.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
26. 26.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) shouting into the phone (d) eating while on a call
27. 27.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) side talk during a call (d) speaking clearly
29. 29.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) shouting into the phone (d) eating while on a call
30. 30.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) side talk during a call (d) saying bye before ending
31. 31.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) saying your name first (d) hanging up without bye
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
34. 34.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) “Is this a good time?” (d) saying your name first
36. 36.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) camera at eye level (d) saying bye before ending
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) loud TV behind you (d) hanging up without bye

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