Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 319 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) a quiet place for calls (d) shouting into the phone
2. 2.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) speaking clearly (d) calling late at night
4. 4.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) camera at the ceiling (d) eating while on a call
6. 6.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
11. 11.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) camera at the ceiling
13. 13.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) speaking clearly (d) calling late at night
14. 14.True or false: “side talk during a call” shows good call manners. (a) False (b) True
15. 15.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
16. 16.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) speaking clearly (d) hanging up without bye
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) loud TV behind you (d) camera at eye level
21. 21.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
23. 23.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) saying bye before ending (d) speaking clearly
26. 26.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
31. 31.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) muting when not talking (d) loud TV behind you
32. 32.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
34. 34.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) hanging up without bye (d) saying bye before ending
35. 35.True or false: “camera at eye level” shows good call manners. (a) True (b) False
36. 36.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
38. 38.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
39. 39.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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