Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 320 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
3. 3.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
4. 4.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
5. 5.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) muting when not talking (d) shouting into the phone
6. 6.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) calling late at night (d) loud TV behind you
7. 7.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) a quiet place for calls (d) speaking clearly
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) hanging up without bye (d) eating while on a call
15. 15.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
17. 17.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
18. 18.True or false: “side talk during a call” shows good call manners. (a) True (b) False
19. 19.True or false: “speaking clearly” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
21. 21.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
22. 22.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) a quiet place for calls (d) camera at the ceiling
24. 24.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) eating while on a call (d) a quiet place for calls
27. 27.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) side talk during a call (d) saying bye before ending
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) camera at the ceiling (d) saying bye before ending
31. 31.True or false: “saying your name first” shows poor call manners. (a) False (b) True
32. 32.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) camera at eye level (d) camera at the ceiling
33. 33.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
35. 35.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) muting when not talking
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
38. 38.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer

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