Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 33 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.True or false: “eating while on a call” shows good call manners. (a) False (b) True
4. 4.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) a quiet place for calls (d) hanging up without bye
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) muting when not talking (d) hanging up without bye
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) “Is this a good time?” (d) camera at the ceiling
7. 7.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
8. 8.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) camera at eye level
9. 9.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) camera at eye level (d) speaking clearly
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
13. 13.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) shouting into the phone (d) saying bye before ending
14. 14.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) saying bye before ending (d) camera at eye level
15. 15.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) loud TV behind you (d) saying bye before ending
16. 16.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
20. 20.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) shouting into the phone (d) saying bye before ending
23. 23.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) eating while on a call (d) hanging up without bye
24. 24.True or false: “saying your name first” shows poor call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) hanging up without bye (d) speaking clearly
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
27. 27.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
29. 29.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) camera at eye level (d) muting when not talking
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
37. 37.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at eye level (d) hanging up without bye
38. 38.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) side talk during a call (d) camera at eye level
39. 39.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) calling late at night (d) hanging up without bye

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