Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 321 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) calling late at night (b) muting when not talking (c) saying your name first (d) speaking clearly
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
3. 3.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) saying your name first (d) hanging up without bye
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
6. 6.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) speaking clearly (d) side talk during a call
8. 8.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
9. 9.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
10. 10.True or false: “calling late at night” shows poor call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) hanging up without bye (d) shouting into the phone
12. 12.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) saying your name first (d) side talk during a call
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
17. 17.True or false: “eating while on a call” shows good call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
19. 19.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
22. 22.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) camera at eye level (d) eating while on a call
23. 23.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
24. 24.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) “Is this a good time?”
26. 26.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) speaking clearly (d) saying bye before ending
27. 27.True or false: “speaking clearly” shows good call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) saying your name first (d) “Is this a good time?”
29. 29.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
30. 30.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
35. 35.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
38. 38.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
39. 39.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) shouting into the phone (d) speaking clearly
40. 40.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000

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