Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 322 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) calling late at night (d) saying bye before ending
2. 2.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) speaking clearly (d) eating while on a call
3. 3.True or false: “camera at eye level” shows good call manners. (a) True (b) False
4. 4.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
5. 5.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
8. 8.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
9. 9.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
10. 10.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
12. 12.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) speaking clearly
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) muting when not talking
14. 14.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
15. 15.True or false: “calling late at night” shows poor call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
18. 18.True or false: “saying your name first” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows good call manners? (a) a quiet place for calls (b) camera at the ceiling (c) side talk during a call (d) loud TV behind you
22. 22.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) “Is this a good time?” (d) side talk during a call
23. 23.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
25. 25.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
28. 28.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) shouting into the phone (d) saying your name first
29. 29.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
31. 31.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) muting when not talking (d) speaking clearly
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) hanging up without bye (d) a quiet place for calls
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at eye level (c) shouting into the phone (d) hanging up without bye
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) saying bye before ending (d) camera at eye level
40. 40.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) hanging up without bye

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