Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 323 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
2. 2.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) “Is this a good time?” (d) calling late at night
5. 5.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
8. 8.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) muting when not talking (d) “Is this a good time?”
9. 9.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
10. 10.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) saying bye before ending
13. 13.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) muting when not talking (d) shouting into the phone
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
18. 18.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) calling late at night (d) shouting into the phone
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
20. 20.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) saying bye before ending (d) saying your name first
22. 22.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
23. 23.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
27. 27.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
28. 28.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
29. 29.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) a quiet place for calls (d) saying your name first
30. 30.True or false: “speaking clearly” shows good call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) camera at eye level (d) “Is this a good time?”
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) side talk during a call (d) saying your name first
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
37. 37.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) camera at the ceiling (d) muting when not talking
40. 40.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) saying bye before ending (d) shouting into the phone

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students