Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 324 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) speaking clearly (d) side talk during a call
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) side talk during a call (d) saying your name first
3. 3.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
4. 4.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
5. 5.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) a quiet place for calls (d) loud TV behind you
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
8. 8.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) camera at eye level (d) a quiet place for calls
10. 10.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) eating while on a call (d) a quiet place for calls
11. 11.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) loud TV behind you (d) saying bye before ending
12. 12.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) “Is this a good time?” (d) muting when not talking
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) muting when not talking (d) shouting into the phone
16. 16.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) a quiet place for calls (d) saying bye before ending
17. 17.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) camera at the ceiling (d) muting when not talking
18. 18.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) saying your name first (d) a quiet place for calls
19. 19.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) shouting into the phone (d) a quiet place for calls
20. 20.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) muting when not talking (d) a quiet place for calls
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
22. 22.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
23. 23.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
24. 24.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
25. 25.True or false: “speaking clearly” shows good call manners. (a) False (b) True
26. 26.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) camera at the ceiling (d) camera at eye level
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) “Is this a good time?” (d) shouting into the phone
30. 30.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) loud TV behind you (d) shouting into the phone
32. 32.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
34. 34.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
37. 37.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) calling late at night (d) eating while on a call
38. 38.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
39. 39.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
40. 40.True or false: “camera at eye level” shows good call manners. (a) False (b) True

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