Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 325 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) eating while on a call (c) a quiet place for calls (d) muting when not talking
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) a quiet place for calls (d) camera at the ceiling
3. 3.True or false: “saying your name first” shows good call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.True or false: “camera at eye level” shows good call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) a quiet place for calls (d) saying bye before ending
7. 7.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
9. 9.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
11. 11.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) a quiet place for calls (d) saying your name first
13. 13.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
14. 14.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
16. 16.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) calling late at night (d) shouting into the phone
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) “Is this a good time?” (d) calling late at night
19. 19.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
20. 20.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
23. 23.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) a quiet place for calls
25. 25.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
26. 26.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) camera at the ceiling (d) muting when not talking
27. 27.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
28. 28.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
29. 29.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
30. 30.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) speaking clearly (d) shouting into the phone
32. 32.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) muting when not talking (d) hanging up without bye
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
36. 36.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) muting when not talking (d) saying your name first
37. 37.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) “Is this a good time?” (d) a quiet place for calls
39. 39.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) camera at the ceiling (d) camera at eye level
40. 40.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners

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