Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 326 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) muting when not talking (d) eating while on a call
2. 2.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
3. 3.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) “Is this a good time?” (d) shouting into the phone
4. 4.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
7. 7.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) hanging up without bye (d) side talk during a call
8. 8.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) calling late at night (c) speaking clearly (d) a quiet place for calls
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) muting when not talking (d) camera at eye level
10. 10.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) saying your name first (d) “Is this a good time?”
13. 13.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) hanging up without bye (d) loud TV behind you
14. 14.True or false: “calling late at night” shows poor call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) camera at the ceiling (d) calling late at night
16. 16.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) shouting into the phone (d) saying your name first
18. 18.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
19. 19.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) hanging up without bye (d) saying bye before ending
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
23. 23.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) loud TV behind you (d) saying your name first
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) saying bye before ending (d) speaking clearly
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
28. 28.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
29. 29.True or false: “camera at eye level” shows good call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) “Is this a good time?” (d) camera at the ceiling
31. 31.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) saying your name first (d) camera at the ceiling
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) camera at eye level (d) calling late at night
35. 35.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
36. 36.True or false: “side talk during a call” shows good call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) eating while on a call (d) saying bye before ending
40. 40.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False

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