Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 327 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
2. 2.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
5. 5.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) side talk during a call (d) “Is this a good time?”
7. 7.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) saying bye before ending (d) shouting into the phone
8. 8.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) camera at eye level (d) eating while on a call
10. 10.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
11. 11.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) muting when not talking (d) shouting into the phone
12. 12.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) a quiet place for calls (d) eating while on a call
15. 15.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
17. 17.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) camera at the ceiling (d) saying your name first
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
20. 20.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) eating while on a call (d) camera at the ceiling
21. 21.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) eating while on a call
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
23. 23.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
24. 24.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) side talk during a call
26. 26.True or false: “side talk during a call” shows good call manners. (a) True (b) False
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
28. 28.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) shouting into the phone (d) a quiet place for calls
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) side talk during a call (d) eating while on a call
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) muting when not talking (d) camera at eye level
34. 34.📞 Which of these shows poor call manners? (a) calling late at night (b) muting when not talking (c) saying your name first (d) saying bye before ending
35. 35.True or false: “eating while on a call” shows good call manners. (a) False (b) True
36. 36.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
38. 38.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) shouting into the phone

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