Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 328 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) camera at the ceiling (d) “Is this a good time?”
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
3. 3.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) shouting into the phone (d) muting when not talking
5. 5.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) calling late at night (d) saying your name first
6. 6.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) muting when not talking (d) side talk during a call
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) shouting into the phone (d) speaking clearly
11. 11.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) camera at eye level (d) a quiet place for calls
12. 12.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
13. 13.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
14. 14.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
15. 15.📞 Which of these shows poor call manners? (a) calling late at night (b) saying bye before ending (c) saying your name first (d) speaking clearly
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) saying your name first (d) calling late at night
19. 19.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
20. 20.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
21. 21.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
23. 23.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) saying your name first (d) calling late at night
26. 26.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
27. 27.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) a quiet place for calls (d) eating while on a call
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
29. 29.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
30. 30.📞 Which of these shows good call manners? (a) muting when not talking (b) side talk during a call (c) camera at the ceiling (d) loud TV behind you
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) shouting into the phone (d) camera at eye level
32. 32.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) camera at eye level
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
35. 35.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) hanging up without bye (d) shouting into the phone
38. 38.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) saying bye before ending (d) loud TV behind you

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