Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 329 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
3. 3.True or false: “muting when not talking” shows good call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
6. 6.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) saying bye before ending (d) muting when not talking
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) saying your name first (d) hanging up without bye
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) calling late at night (d) camera at eye level
10. 10.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) loud TV behind you (d) hanging up without bye
11. 11.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
13. 13.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
14. 14.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
15. 15.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) muting when not talking (d) shouting into the phone
16. 16.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) shouting into the phone
17. 17.True or false: “calling late at night” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) saying your name first (d) shouting into the phone
20. 20.True or false: “saying your name first” shows good call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) saying bye before ending (d) side talk during a call
24. 24.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
26. 26.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
27. 27.📞 Which of these shows good call manners? (a) a quiet place for calls (b) loud TV behind you (c) camera at the ceiling (d) eating while on a call
28. 28.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
31. 31.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
33. 33.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
37. 37.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) hanging up without bye
40. 40.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye

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