Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 330 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
2. 2.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) saying bye before ending (d) speaking clearly
5. 5.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
7. 7.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
8. 8.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
9. 9.True or false: “saying your name first” shows poor call manners. (a) True (b) False
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) side talk during a call (d) saying bye before ending
11. 11.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) eating while on a call (d) saying bye before ending
15. 15.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) hanging up without bye (d) a quiet place for calls
16. 16.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) muting when not talking (d) shouting into the phone
18. 18.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) eating while on a call (d) calling late at night
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) speaking clearly (d) a quiet place for calls
20. 20.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) side talk during a call (d) eating while on a call
21. 21.True or false: “calling late at night” shows poor call manners. (a) False (b) True
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) a quiet place for calls (d) shouting into the phone
23. 23.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) saying your name first
24. 24.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
28. 28.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) shouting into the phone (d) saying bye before ending
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) side talk during a call (d) muting when not talking
30. 30.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
31. 31.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
32. 32.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
36. 36.True or false: “camera at eye level” shows good call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) camera at eye level
40. 40.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners

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