Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 34 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
3. 3.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) camera at eye level (d) “Is this a good time?”
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) shouting into the phone (d) a quiet place for calls
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) loud TV behind you (d) camera at the ceiling
7. 7.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) hanging up without bye (d) saying your name first
8. 8.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
9. 9.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) camera at eye level (d) saying bye before ending
10. 10.True or false: “calling late at night” shows good call manners. (a) False (b) True
11. 11.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) camera at eye level (d) “Is this a good time?”
12. 12.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) camera at eye level (d) shouting into the phone
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
17. 17.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
18. 18.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) eating while on a call (d) saying your name first
19. 19.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
20. 20.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
21. 21.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
23. 23.📞 Which of these shows poor call manners? (a) loud TV behind you (b) saying your name first (c) “Is this a good time?” (d) saying bye before ending
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
25. 25.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
26. 26.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) side talk during a call (d) muting when not talking
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) speaking clearly (d) eating while on a call
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
32. 32.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
33. 33.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
35. 35.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) a quiet place for calls (d) loud TV behind you
36. 36.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
37. 37.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
38. 38.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
39. 39.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
40. 40.True or false: “saying bye before ending” shows good call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students