Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 331 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) saying your name first
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) calling late at night (d) eating while on a call
5. 5.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) shouting into the phone (d) hanging up without bye
9. 9.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) camera at the ceiling (d) a quiet place for calls
10. 10.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) camera at eye level (d) shouting into the phone
12. 12.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
13. 13.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
14. 14.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
15. 15.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
16. 16.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
20. 20.True or false: “calling late at night” shows good call manners. (a) False (b) True
21. 21.True or false: “saying your name first” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows poor call manners? (a) loud TV behind you (b) camera at eye level (c) saying your name first (d) a quiet place for calls
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) muting when not talking (d) camera at the ceiling
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) calling late at night (d) muting when not talking
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
27. 27.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) a quiet place for calls (d) loud TV behind you
28. 28.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) saying bye before ending (d) calling late at night
30. 30.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) hanging up without bye (d) saying bye before ending
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) muting when not talking (d) camera at eye level
33. 33.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
34. 34.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) shouting into the phone (d) calling late at night
36. 36.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
39. 39.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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