Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 332 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) saying your name first (d) a quiet place for calls
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.True or false: “side talk during a call” shows good call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) saying your name first (d) side talk during a call
6. 6.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
7. 7.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
8. 8.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) “Is this a good time?” (d) loud TV behind you
9. 9.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
10. 10.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) camera at the ceiling (d) muting when not talking
12. 12.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) saying bye before ending (d) hanging up without bye
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) loud TV behind you (d) speaking clearly
15. 15.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
17. 17.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
19. 19.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
22. 22.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) saying your name first (d) eating while on a call
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
24. 24.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
25. 25.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) muting when not talking (d) saying bye before ending
29. 29.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
31. 31.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) camera at eye level (d) calling late at night
32. 32.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) muting when not talking (d) side talk during a call
33. 33.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
37. 37.True or false: “calling late at night” shows poor call manners. (a) False (b) True
38. 38.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) shouting into the phone (d) eating while on a call
40. 40.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True

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