Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 333 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) calling late at night (d) “Is this a good time?”
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
3. 3.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) saying your name first (d) eating while on a call
4. 4.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
5. 5.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
6. 6.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) shouting into the phone (d) speaking clearly
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) loud TV behind you (d) muting when not talking
13. 13.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
16. 16.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) loud TV behind you (d) speaking clearly
17. 17.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
20. 20.True or false: “camera at eye level” shows good call manners. (a) True (b) False
21. 21.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
24. 24.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) a quiet place for calls
26. 26.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) a quiet place for calls
27. 27.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
29. 29.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
31. 31.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) side talk during a call (d) saying your name first
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) saying your name first (d) camera at eye level
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
34. 34.True or false: “speaking clearly” shows good call manners. (a) False (b) True
35. 35.True or false: “side talk during a call” shows good call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) camera at eye level (d) saying your name first
37. 37.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
39. 39.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

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