Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 334 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) loud TV behind you (d) side talk during a call
2. 2.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) eating while on a call (d) saying bye before ending
3. 3.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
4. 4.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
5. 5.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
8. 8.📞 Which of these shows good call manners? (a) loud TV behind you (b) “Is this a good time?” (c) eating while on a call (d) shouting into the phone
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) saying your name first (d) camera at the ceiling
13. 13.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
14. 14.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
17. 17.True or false: “saying your name first” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
20. 20.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) loud TV behind you
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
22. 22.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
27. 27.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) side talk during a call (d) saying bye before ending
29. 29.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) camera at the ceiling (d) saying bye before ending
31. 31.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) muting when not talking (d) saying bye before ending
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
34. 34.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
35. 35.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) camera at eye level (d) muting when not talking
37. 37.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) eating while on a call (d) camera at eye level
38. 38.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
40. 40.True or false: “speaking clearly” shows good call manners. (a) True (b) False

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