Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 335 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
2. 2.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) calling late at night
4. 4.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows poor call manners? (a) calling late at night (b) camera at eye level (c) a quiet place for calls (d) “Is this a good time?”
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
7. 7.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) calling late at night (d) saying bye before ending
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) camera at eye level (d) loud TV behind you
9. 9.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) side talk during a call (d) loud TV behind you
10. 10.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
11. 11.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
13. 13.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
14. 14.True or false: “speaking clearly” shows good call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
16. 16.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
17. 17.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
19. 19.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) loud TV behind you (d) side talk during a call
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.True or false: “calling late at night” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) camera at the ceiling (d) side talk during a call
23. 23.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
25. 25.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
27. 27.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
28. 28.True or false: “camera at eye level” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) calling late at night (d) camera at the ceiling
30. 30.True or false: “saying your name first” shows good call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) speaking clearly (d) hanging up without bye
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) eating while on a call (d) loud TV behind you
34. 34.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) camera at the ceiling (d) a quiet place for calls
36. 36.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
39. 39.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
40. 40.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners

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