Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 336 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) muting when not talking (d) loud TV behind you
2. 2.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
4. 4.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) saying your name first (d) camera at the ceiling
5. 5.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) saying your name first (d) calling late at night
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) loud TV behind you (d) eating while on a call
9. 9.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
10. 10.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
11. 11.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
14. 14.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) speaking clearly
18. 18.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) calling late at night
20. 20.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
21. 21.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) hanging up without bye (d) camera at eye level
23. 23.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) camera at the ceiling (d) eating while on a call
26. 26.📞 Which of these shows good call manners? (a) speaking clearly (b) loud TV behind you (c) eating while on a call (d) camera at the ceiling
27. 27.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) saying your name first (d) saying bye before ending
29. 29.True or false: “speaking clearly” shows good call manners. (a) True (b) False
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) calling late at night (d) shouting into the phone
31. 31.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) saying bye before ending (d) side talk during a call
35. 35.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) calling late at night (d) a quiet place for calls
37. 37.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
38. 38.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”

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