Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 337 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
2. 2.True or false: “side talk during a call” shows good call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.True or false: “calling late at night” shows poor call manners. (a) True (b) False
7. 7.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
8. 8.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) a quiet place for calls (d) camera at the ceiling
9. 9.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) a quiet place for calls (d) shouting into the phone
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
12. 12.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) a quiet place for calls (d) loud TV behind you
13. 13.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) camera at the ceiling (d) eating while on a call
16. 16.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
17. 17.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) side talk during a call (d) camera at the ceiling
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
20. 20.📞 Which of these shows good call manners? (a) camera at eye level (b) loud TV behind you (c) eating while on a call (d) calling late at night
21. 21.True or false: “muting when not talking” shows good call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) loud TV behind you (d) saying your name first
24. 24.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
25. 25.True or false: “speaking clearly” shows good call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
28. 28.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
29. 29.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
31. 31.True or false: “eating while on a call” shows good call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
34. 34.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) camera at eye level (d) muting when not talking
35. 35.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
36. 36.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) calling late at night (d) saying your name first
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) a quiet place for calls (d) loud TV behind you
38. 38.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
39. 39.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students